Episode Details
- Everything Is Conversation, Season 1, Episode 2: The Conversation That Changed Everything, with Li’er, a 20-year tech veteran turned leadership coach
- How does perception in interpersonal communication change the way we see people?
- What happens when one question disrupts the story we’ve been telling ourselves?
- Can vulnerability change the direction of a conversation?
- What does mortality teach us about the conversations worth having?
The words we use in social situations, especially when describing other people, can turn into interpersonal tension in an instant. While we may think of conversation as a transactional process or simple exchange of information, there is something deeper and more human happening beneath the surface.
In Episode 2 of Everything is Conversation, guest Li’er emphasised the importance of “changing the lens we’re looking through” in conversations. That idea sits at the heart of perception in interpersonal communication: the way we see another person can shape the way we speak to them, listen to them and interpret what they say.
And once the lens changes, so can everything built on top of it.
It is worth considering how the other person experiences us in conversation. Do they feel respected? Dignified? Heard? Or perhaps even mildly frustrated? These dimensions of conversation are easy to overlook until a pivotal moment forces us to see them differently. Sometimes, it takes a single powerful conversation to make us reconsider how we communicate and how we connect.
How Does Perception Shape Our Relationships?
Every person in society belongs to a certain group in some way, be it a family, organisation, club, or friendship circle. Our group identity affects how we perceive ourselves and others, which guides conversation and how we react to them.
Li’er recount a thought-provoking exchange with her coach, “I notice you keep referring to your colleagues as they.”
The conversation led Li’er to notice an unhealthy level of separation. When left unresolved, these interpersonal habits lead to an “If you’re not with me, you’re against me” mentality.
According to Li’er, “I just realized that by calling the colleagues I was working with as they, them, I wasn’t recognizing that we’re actually part of the same system.”
It is a simple example of how perception in interpersonal communication can show up in something as small as a pronoun. Every word matters in a conversation as with how every interaction counts. Our words include the ones we use to set identities or positions within a dialogue (i.e., where do we stand in the conversation, and what’s the relationship that I have with my audience?).
As such, an inclusive culture of connection might not begin with the first sentence in a conversation, but rather with the words we use to describe ourselves and others in a relationship.
An Event Can Change The Way We Live
Another turning point in Li’er’s life came in the form of a health scare. The unexpected event further reshaped her views on conversation. She also re-examined the arguments in her life and decided if those disagreements were truly worth the trouble.
The event prompted a direct conversation with her young children about her illness, with an open, vulnerable approach rather than shielding them from the gravity of the news. In a similar sense, Li’er redefined the “them” narrative to “we” as applied in her professional relationships.
In many ways, the experience reinforced the same shift she had made professionally: from seeing people as “them” to recognising a shared “we”.
This is another dimension of perception in interpersonal communication. What changes when we stop thinking only about what we want to say and start asking how the other person is experiencing the conversation?
Does the person feel dignified or comfortable during and after a conversation? How does the other person feel when we engage them in conversation? We should consider whether the listener remains with us or for us.
Instead of seeing others as sources of information, it’s important to enter a conversation by prioritising our audience first as human beings. We should genuinely engage and value their perspectives rather than simply having them sit through a conversation.
Are We Taking Enough Responsibility in Our Conversations?
Aside from changing how we view others in conversation, it’s perhaps equally important to accept responsibility in steering a dialogue. It might feel instinctual for people to readily blame their audience for a bad dialogue although the quality of a conversation involves everybody within that conversation. The blame game can hold back many valuable opportunities for effective communication.
As co-host Kim Pong shared, “When a conversation doesn’t work out, we always place the onus on the other person… when actually the onus should be on us.”
Li’er suggested a more pragmatic and self-driven approach: if advice doesn’t land, try a question. If a question doesn’t land, try something else; consider it an experiment of constant learning.
Rather than allowing one difficult interaction to define the relationship, we can treat it as information: What happened here? What could I try differently next time?
That willingness to adjust also requires awareness of our own perception. Perception in interpersonal communication does not only affect how we see other people; it also influences the assumptions we bring into the conversation before it even begins.
What’s perceived as a bad conversation should not strictly define the relationship, but serve as the starting point for building something better from mutual understanding.
What Are You Not Saying?
Conversations may feel stuck or frustrating from time to time. But in many cases, it is not simply improving the way we sound or our arguments, but rather the way we engage others. We could borrow a simple but encouraging question from Li’er’s philosophy to advance a conversation: “What are you not saying here?”
Speaking with a more internalised awareness (what I can control, versus what I cannot) approach could lead to closer relationships, more collaborative workplaces, and more effective interpersonal decisions. Because in the end, how we speak creates genuine connections. And everything is conversation.
Catch Everything is Conversation Episode 2, and subscribe to get notified of the latest releases and tune in to the conversations.
Introduction & Meet the Hosts
Lim Kim Pong: Welcome. My name is Kim Pong, and this is Everything is Conversation. With me today, co-hosting the show together with me is Christy Davis.
Christy Davis: Hey, Kim Pong. How are you?
Lim Kim Pong: I am doing well, my dear friend. And what’s happening so far?
Christy Davis: Oh my gosh. Well, you know, it’s actually taking a turn for the better right at this very moment as we are kicking off our brand new podcast, Everything is Conversation.
Lim Kim Pong: I know. So exciting.
Christy Davis: Absolutely. And today I am really excited about the topic. And that is the conversation that changed everything.
Lim Kim Pong: And we have an amazing, wonderful guest with us. Yes, we do. Yes. And to join us in the conversation. Hello, Li’er. Welcome. Hello.
Christy Davis: So everyone else listening, pull up a chair, join us at the table. -And we’re so excited to get underway. Thanks for being our inaugural guest.
Li’er Wong: Thank you, and thank you for having me here. I’m really excited to be your inaugural, to, to kick this off. Yes. So it’s a milestone. It’s a milestone moment.
Lim Kim Pong: It’s amazing. I’m so glad that it, it was probably two to three years ago, I can’t remember now, that we actually connected at the University of Michigan alumni.
Li’er Wong: That is right. That’s the Michigan connection.
Christy Davis: you’re both Mi-… Ah. That is the connection. In Michigan. And our… Okay, so I have to say, I was born in Detroit. Oh my gosh. So I cannot believe we got three people here, and we’ve got a Michigan connection. There you go.
Christy Davis: It’s cold in the winter, man.
Li’er Wong: It is cold in the winter.
Christy Davis: You guys are tropical kids. How did you adapt?
Li’er Wong: You just buy a really, really thick jacket. Yeah. And then, you know, force yourself to get out of bed to go to class.
Lim Kim Pong: Actually, and for me, I love the, the subzero temperatures in Michigan when it’s during winter. Yeah. I mean, for me, I’m done with the sun.
Christy Davis: Oh my gosh.
Li’er Wong: You’re in the wrong place, Kim Pong.
Lim Kim Pong: I know.
Christy Davis: Give me the equator any day of the week.
But anyway, so Kim Pong, so you were saying the topic of today is the conversation that changed everything. Yeah. So why does this matter? Why are we talking about this?
Lim Kim Pong: If you think about that, very often we underestimate how a conversation could change everything that we do. If you think about it, it’s really about the conversations that we are having or the conversations that we are avoiding. And our experience of how people speak to us, how they listen to us, how they interrupt us, all this shapes our relationships, our success in the world, our trust with one another, and that’s why today, I am so excited that my dear friend Li’er is here. So we know that you have been a very busy person, 20 years span across tech, Google, YouTube, Meltwater, Skyscanner.
Meet Li’er Wong: 20 Years in Tech
Lim Kim Pong: Tell us a little bit more about yourself. What is something that people needs to know about you?
Christy Davis: Besides the fact that you bought a heavy coat and survived Michigan winters?
Li’er Wong: Besides, yes, besides that. Okay, so hi, I’m Li’er, and it’s really lovely to be here, and as Kim Pong mentioned, I spent 20 years immersed in the world of technology. I was in pretty much, I would call it, a software as a sales role when I first started in my career journey. By the time I moved on to Google, I was in what we call strategic partnerships. So I made a living through my conversations with people. Yeah. Right? That was really what business development at least was back in the day.
Christy Davis: Right.
Li’er Wong: And I was also very fortunate that I held regional leadership roles with these companies, and eventually came to enjoy so much the space of working with different stakeholders that I actually transitioned into an internal facing role and did an operations at YouTube.
I’ve since left, and now I am running my own leadership and coaching practice. Okay. But I rely a lot on sort of that experience of people management, the 20-year stint in the tech space, to help my clients today.
From Corporate to Coaching
Lim Kim Pong: So I have a question here, Li’er. How did you move from that into coaching?
Li’er Wong: I’ve always had an inherent fascination for people. In fact, before I actually got into a professional corporate career, I always thought I was gonna be a professor. I worked with some really great professors, actually, in organisational behaviour. I was always very fascinated by how people would shift their behaviors- the moment they got into groups and teams.
And so anyways, the long story short of that is that I thought I was gonna be doing that, and so I’ve always had this inherent fascination for the people side of things, how leaders show up in groups. And then even though I did not pursue that pathway of being a professor, I think it always just showed up in my work. I was always very interested in teaching, transferring knowledge to training, and also mentoring. So eventually, I got to the space of coaching.
Christy Davis: So, so interesting. So in this journey-I mean, that’s a very in- I mean, a diverse background. It’s all linked, right? Yeah.
The Conversation That Changed Everything
Christy Davis: So, so interesting. So in this journey, I mean, a diverse background. It’s all linked, right? Was there a specific conversation you can think of, there was one conversation that really changed the direction you were moving forward?
Li’er Wong: So many. I actually, I really struggled with this question when it was posed, but I landed on the one that perhaps was the most pivotal for me, okay, in terms of setting me on this journey of being a coach. So, no surprises, of course, I also had my own coaches back in the day when I was working at Skyscanner, even at Google, and this was one of the conversations where a very well-placed question helped to shift my perspective on things.
And essentially, you know, when you’re, when you’re working for someone else, sometimes you gripe, right? And I was complaining about my colleagues. I was venting my frustrations about working with folks at the head office, and I was so wrapped up in that story about, “They don’t understand us. They’re making us do all these things. They make things difficult.”
Lim Kim Pong: Yeah, it’s always them. Yeah.
Li’er Wong: Them, right? And then very much- those people… very much in this, like- ‘me versus them, us versus them’ kinda talk, and back then my coach, she just said, “I notice you keep referring to your colleagues as they. Like, what’s going on here? ” Just that question alone, it hit me really hard because I was like, my God, I’ve become this combative person, and my language is reflecting it. And I just realised that by calling the colleagues I was working with as they, them, I wasn’t recognising that we’re actually part of the same system- the same team.
And the moment I recognized that, it just suddenly shifted. I… And I saw how my behaviours, because of my language, was perpetuating this very combative energy. And so I thought, okay, you know, it’s, this is me perpetuating conflict. This is not me being collaborative.
Christy Davis: Right. Right.
Li’er Wong: And I think the moment it was pointed out to me that I was objectifying, I guess is the best way to put this, my colleagues, and when I removed that objectifying sort of intention, everything just fell into place. Then I could see also how my own actions were perpetuating the lack of collaboration. Right. The blame game that I was participating in. And also when you… I guess the other word of opposite of them/they is we. And the moment I just replaced the word we, it just got me to the zone of saying, “Well, how do I become more inclusive?”
Christy Davis: So what did you do?
Li’er Wong: Yeah. Well, lots. Lots. I apologized to my colleagues to begin with.
Christy Davis: What you’re describing is probably something that a lot of us can relate to And so then it’s like you have the revelation, and then what?
Li’er Wong: Yeah. So it’s, it’s then realising that the way I had been engaging with them- was making them also feel positional. And I put my hand up, and I said, “Let me first address the white elephant in the room and just say I’ve been also responsible for perpetuating this. Yeah. And so it wasn’t a grand apology, it was just sort of like recognising that, “Hey,I don’t think I’ve showed up the right way in the last few months, and how do we now work on this together?”
Christy Davis: That’s so lovely. So then it disarms just everyone else.
Li’er Wong: Absolutely.
Lim Kim Pong: So it, it, it’s really interesting. The work that we do every day, it’s tough. It’s fast-paced. Yeah. People wants results. Patience is a rarity. And I’m just thinking, like in our conversations with people and, I mean, there’s a, there’s a tension between information exchange versus we are here together. That’s the connection piece.
Li’er Wong: Yeah.
Lim Kim Pong: How much of it is just informing people what we want versus how much is it that we are taking time to be more curious, to be revealing a little bit more of who we are? Is there room for revelation?
Christy Davis: After you. I have a thought, but definitely after you.
Li’er Wong: The quick answer is I believe yes. But that’s also because I’ve done a lot of work on thinking about this for many, many years. Since, since then. Since I became aware of the power of words and the power of conversation.
Every Interaction Counts
Li’er Wong: You’ve all heard of the saying, every interaction counts. And every interaction counts, I believe it’s because every interaction is an opportunity in helping someone feel something about themselves or about the situation. And we say this, it’s true, right? People forget. People forget what’s said, but they will remember the sensation they had when they were with you.
A Father’s Lesson on Dignity
Li’er Wong: I wanna offer a story here. My dad is currently experiencing symptoms of dementia.And so he has episodes of memory loss. And conversation for him has become hard because he doesn’t remember sometimes what he has said.
Christy Davis: So sorry.
Li’er Wong: But he actually shared quite recently with us that one of the things that he really struggles with is that it’s painful when people keep asking him questions like, “What’s today’s date?” “How many children do you have?” “Where are we?” Because he can’t answer these questions as easily as most people rationally can and it makes him feel really inadequate and constantly feels like he’s taking a test that he didn’t sign up for.
Li’er Wong: And he actually reflected that it’s not being kind to him when we do that. I was just like… I was shocked by the clarity of how he could communicate that to me, but, but I realized that actually he feels the pain when he’s having the conversation even though he can’t remember the facts or that the conversation took place. Because he was reflecting on this after going through a six-month journey of being asked these questions at the hospital, by the family members, et cetera. And eventually, you know, he, he just said, “I also wanna feel dignified in conversation.”
So I, I think sometimes we treat conversation as, it’s a means of exchanging information. But because of this reminder from my dad, I’ve come to realise that actually it’s an opportunity to also leave people feeling dignified, to connect, and to demonstrate a bit of humanity.
So to round that back then into the professional work setting, absolutely. Like, we, we need to find ways to practice more of that in, because to bring that in, because I think if you just treated someone as an object to get stuff done, I think you’re, it’s just a loss to yourself and to the other person. Yeah. A missed chance.
Reflecting on Corporate Culture Then vs. Now
Christy Davis: I just love that we’re even being able to have this kind of a conversation, because if I think about my early corporate days, so , you know, 25 years ago.
Lim Kim Pong: You were with FedEx, right?
Christy Davis: I was with FedEx. Yeah.
Christy Davis: FedEx was my first corporate-and that’s where I cut my teeth as a young professional in… I was, I started in Tokyo, actually. And I look back, and it was a different era for, at least for large corporations, multinationals. I don’t remember ever talking about this kind of thing or even thinking about…I didn’t even have the awareness about the power of words or conversation.
But what you’ve just said, when you’re talk- when you’ve just said about the conversations that you’ve had, and we may not remember the words, but remember the sensation that was left with us, how we felt afterwards. That I remember clearly, but that was not something you… There was no vulnerability in my workplace. And it was a good workplace. It was a solid place to work. I enjoyed it. I learned a lot. It was an amazing experience, but I don’t remember any conversations at all ever-that I would describe as professionally intimate way, if I can put it that way. Yeah. I don’t remember a single one, which I guess is kind of sad. You get out of the workplace, and I would have-go out with some folks and then over, over a happy hour or something-and then… But what you’re… I, I don’t remember. I just think how, how the progress that we, whoever we collectively have made in workplaces to actually be unpacking some of this, and to be okay to be our whole selves.
Li’er Wong: Yeah.
Lim Kim Pong: If you realised what you realised right now, would you do anything differently in your life in Japan?
Christy Davis: Oh my gosh. My gosh, I would have a, I would have a 10-pound notebook of things I would do differently.I mean, I look back at myself then and think, I wasn’t felt… I look back and think, I could’ve, I could’ve… I would’ve done a number of things differently. -And part of that was actually how I presented myself. Where I chose to be bold or not bold, or to stand up- or to lean in, as Sheryl Sandberg would say. I would be, I would… my gosh. That’s almost a painful question to look… It’s a painful reflection- to think, my gosh- the number of things I would’ve done differently. Which is why I just love where we’re sitting here today being able to talk about this… and see so many of the next generation- and then the next generation- of, of people, men and women both, that feel that they can just be a bit more… I’m not saying put your life on the, you hang all your laundry…
Li’er Wong: Express themselves.
Christy Davis: Yeah. I think that’s just wonderful. And I think then the workplace is healthier and more meaningful, and I think our work, our productivity, and our, the quality of our work because it is a we, right? I think it just goes up and gets better.
Christy Davis: But yeah… what about you?
Lim Kim Pong: Me?
Both: Yeah. We’re looking at you.
Lim Kim Pong: Hang on, ladies.
Christy Davis: We’ve been in the hot seat, but what about you?
Lim Kim Pong: For, for the listeners that are listening in, it’s two women against one man here. So I am at a little bit disadvantage here.
Christy Davis: Never against. Never against.
Li’er Wong: It’s a we.
Lim Kim Pong: It’s a we. that’s right. Thank you. It’s a We. First of all, Li’er, really thank you for sharing about your dad. My mom’s got dementia. But my mom would not be able to describe what she’s feeling in the kind of clarity that your dad did with you, right? Yeah. So when I see my mom, I ask her all the same questions. “Have you eaten?” “What’s today?” “Who am I?” And she will just look at me and stare down a space. And there’s no reactions. And at some point in time, I will go like, “Why am I even doing this?” I mean, I get a little bit upset. I mean, I’m, I’m sure we all do, right? And when you say what you said, like turn on a light for me was that when a conversation doesn’t work out, we always place the onus on the other person. It’s like, “Why aren’t you participating with me? Why aren’t you responding to me?” When actually the onus should be on us. It’s like, hey, if we are not able to get a kind of interactions going the way we want it to, what is it that we are not doing?
Li’er Wong: Yeah. In fact, just to build on that- like I used to, you know, of course in my corporate world think about, how do I plan, strategize the conversation- Right… the words, et cetera. Honestly, these days I have started thinking about actually how do I want the other person to feel after this interaction. And, and then just trust in the words, the way I’ll show up- Yeah… the space I’ll hold to, to honour that intention. Don’t get me wrong, it’s not always that I go into every conversation with a person being like “Oh, I wanna make you feel like this,” right? Yeah. There are days when I do wanna say, “Okay, I need to express a little bit of displeasure here.” Yeah. but I think just being clear on how do I wanna make this person feel- after they leave the conversation, that has actually… That’s been a shift.
Christy Davis: Well, and I love what you said earlier, and Kim Pong, you just referenced, it’s the word connecting.That the… One of the key, or maybe the key purpose for conversation is to connect. Otherwise, why would we be having it, right? Yeah. It’s not just… Like, to your point, it’s not just an information exchange, though that obviously that is a key component. Yeah. But if we’re not connecting- I just, it, it’s so true. I just think then, then what? -Then why?
Facing a Health Scare
Li’er Wong: Yeah. in fact, I’ll share something personal. In middle of last year, I was diagnosed with a pancreatic tumour, and I had to confront a lot of my fears. Right. And these are… Look, you know, we all, we all like to think we live a long life. But when suddenly you realize that, hey, there is a, there is a physical situation which prevents you from maybe having that long life, it surfaces up a lot of fears. Yeah. And it’s not like I didn’t know that as a human one day you have to go. I think it was, it was just sort of the fear of the, the loss, ’cause I have dependents, not just my parents. I have young kids, too. And so suddenly having to sit there and think about, “Well, what can I do about, about the family” and, and I notice even for myself that the parenting voice coming in, like, “How do I look after them…if, if I’m no longer around?” So, and it was a very hard conversation with myself. You, you start to really recognise time. I think, you know, I don’t know if this is something that you shift when you enter your 40s, but I used to think of-
Lim Kim Pong: Wait, you’re 40?
Li’er Wong: Yeah, 40s, 40s. With a S.
Lim Kim Pong: 40s. You’re a youngster, man. Note to self, we got a very young person in our room here, guys.
Li’er Wong: Thank you. Apparently the insides are not 40s though. The insides are more like 70s right now. But…what shifted was basically realising I used to think about finances, right? Yeah. Financial planning and all that. And then with this condition, I started think about time planning. And I started to really sense like, my gosh, and I, and we’ve always known this, but it’s the one resource you cannot replenish. Depleting. And I don’t think we as humans appreciate that enough. And we all live like we think that, you know, we’re gonna be this forever, right? And actually that’s not, and when you can truly understand that it’s, it’s depleting, that there’s only maybe this amount of time left, it changes a lot how you think- about things, the decisions you make. And it also re- makes you realise actually some of the arguments maybe we have become less, you know, become trivial. Yeah. It’s not, it’s not needed to pursue.
Talking to Her Kids About Illness
Lim Kim Pong: I’m curious what… You just shared. What conversations becomes critical for you? What, what are some conversation that- You, you tell yourself, “I must have those conversations.”
Li’er Wong: Yeah. Actually, it’s the conversation with my kids…about this. I… They, they’re young, five and eight. I didn’t wanna hide it- wow… from them. I told them we would like us to have a healthy relationship with addressing life and mortality because it’s…
Christy Davis: Hard things.
Li’er Wong: Yes, yes… yeah, because it’s the, it’s two sides of the same coin.When you can have a conversation about your mortality, you also have a conversation about living. So what would that look like with the life that you can still have? And actually, it’s a positive for me, a, a very positive empowering frame to have. Because now I’m not afraid of talking about what the end would look like. -I’m also more empowered to talk about- what living should look like with, with the time that we have.
Lim Kim Pong: I’m really curious about your kids’ conversations with you. I, I just can’t imagine how a five-year-old and/or eight-year-old-respond to something like this.
Li’er Wong: Yeah. To, to be honest, what I, what I did with that particular conversation, I actually bought them a little doctor’s outfit. And I told them- Yeah… that, you know, “Mommy’s gonna have to be in the hospital for a while- to get treatment,” and that they could come and look for me. And whenever they would come in, because the hospital is sometimes a difficult place for- for kids that they could wear this doctor’s outfit- to visit.
Christy Davis: That’s really amazing.
Li’er Wong: But, but also explaining to them that, there will be pain and that I will look a certain way, that it, it wasn’t them, that it was something that I would just need to go through. I also shared with them how I like them to support me and that they would help with popping the pills getting food, because I was actually bedridden for about two months. That they would help. So we bought a little trolley that they could also push around the house. But I think for me, it was about also using conversation to help them connect with being present- with the situation. Rather than using it to alienate them because I think they’re too young and they shouldn’t know about this, et cetera. And so, yeah, it was-they actually went through it in a very calm way.
Christy Davis: Wow. Wow. Yeah. That’s amazing.
Lim Kim Pong: Wow. I, I’m pretty much blown away by what you just shared. There’s this trusted vulnerability, right? I mean, it’s a vulnerability that you trust with your children. And they are five and eight years old, and you just can’t imagine what, what, what they’re thinking. But I’m sure as their little minds are listening to what mommy is saying to them, mommy is not well, I don’t look a certain way, I need your help to do this and to do that, you’re empowering them. You’re empowering them to not feel sorry for you, but you’re empowering them to be who they are, to stand up, to serve you. And that is mind-blowing, because if we take that and fast-forward it into adult conversations, how often do we avoid that?
Christy Davis: Yeah. I mean, that’s just an amazing story. But I also am thinking about the intentionality, just to kind of build on what you’ve just said, Pong, the intentionality of just that the strate- that’s, that’s too business-y…I was gonna say the strategic choice-… that you made and how you were going to talk to your children. Sorry, that just sounds really, like, like, really not a fit. But it’s, it’s, but it was took courage on your part, and thinking. You really have to think about what’s going to be the best approach here to have a difficult conversation.
Li’er Wong: Yeah.
Christy Davis: So can- Just that approach that you took, do you find that actually then that has emboldened you to have sensitive, challenging- whatever, conversations- in other contexts?
Li’er Wong: Yeah. And one of the things I actually realized was communicating with my own children was I had often, as a parent, gone into the voice of patronise. I would patronise my kids. Yeah. I didn’t like that side of myself. So it’s been something I’m very consciously trying not to do. Right. And actually, when the difficult conversations come up- I notice that’s where a lot of people start to patronise each other.
Because it’s difficult when you’re dealing with medical stuff. Even the doctors also felt… I felt like sometimes the doctors- were patronising me too. Right. Yeah. I would say really reflect on intention, in, in a conversation. -And look, I didn’t go into the conversation with my children wanting to scare them. That was not the desired end outcome here, and that my sharing of this information with them was to kind of keep them in the loop. Keep them in the loop and help them understand how they could stay involved.
So I think if I put this out into the workplace, sometimes when we’re going through difficult moments at work too, and you have colleagues around you, and they’re figuring out like, “Oh my God, how do I help this person?” Just being able to articulate that. To say, “Look, I just… I either need a listening ear, or grab coffee with me”-or there’s nothing you need to do here, but just be a presence. I think that just helps people a lot, ’cause then they don’t have to try to read your mind and figure out what, what’s going on.
Christy Davis: So I have a follow-up question, and that is, I’m just curious
Navigating Difficult Conversations
Christy Davis: So I have a follow-up question, and that is, I’m just curious what happens when you put a… You, you ask a question or you, you are pursuing a more, this more intentional way of having a conversation with someone, and the other person is not receptive- or shuts you down-or is-it’s, it’s not the… Perhaps it’s not the response you- Totally… were hoping for or expected or- Yeah. Okay. Whoa. You know? Yeah. What, what do you do in a situation? Yeah, yeah. Have you had situations like that?
Li’er Wong: 100%.
Christy Davis: Okay. What do you do?
Li’er Wong: You know that, the earlier example I shared about ‘They/We’ thing? Because it wasn’t like it was the first day I experienced frustration with my colleagues. I realized, actually, when I reflected on that particular instance, people had been giving me advice. People had been telling me what to do. Yeah. It wasn’t, it wasn’t like the, the first time I spoke to my coach. That was the first time I was actually venting about the issue. But then I realized all, all it needed was a well-timed question. And so Kim Pong talked about this, right? Sometimes you think about what’s within your sphere of influence. Instead of kinda putting the onus on the other person and say, “Oh, why aren’t you receiving my conversation the way I intended?” Just thinking about shifting…
Lim Kim Pong: It’s your fault!
Christy Davis: Yeah, I was just gonna say, I’m just picturing that c- yeah. Right. That conversation.
Li’er Wong: So shift. Yeah. If, if an advice isn’t landing-perhaps try a question. Yeah. If a question isn’t landing- try something else, right? Experiment. Until one connects.
Lim Kim Pong: The question then for me, it’s that conversation between you and your two children. I, I think to me, that’s, that’s huge. That’s a big conversation. Curious to find out, was there anything that fundamentally changed with your kids?
Li’er Wong: I think what surprised me were the questions that the children had. Because I took a step back after sharing everything, and I said, “Oh, what do you wanna know now?” And actually, the first question my eldest daughter asked was, “Will I have this too?” And I was like, “You know what? I don’t know.” Because it’s… this is a field of medical stuff. I know it’s not really genetic.
But I think it came to the point where I also realized that actually they’re gonna go on their own journey of life. -As parents, of course, you wanna try to protect and you know, ensure their safety and all that stuff. But actually, there is a certain point where you kinda also have to let go and just realize that they’re gonna come out with bruises and kinks and knocks and dings. At that, that point, I also realized that what she was trying to ask for wasn’t the certainty around, like, will she be always healthy- but was around the psychological sense of safety that we provide as humans to each other. My answer to her was a hug. I didn’t have a grand PhD response to that. I really didn’t. It’s, it’s medical science, right?
Christy Davis: Sometimes words are not the best response actually. It’s the comfort, it’s the care.
Li’er Wong: Yeah. That was what I offered.
Never Underestimate the Power of Conversation
Christy Davis: I would love to ask one more question, and that is for the folks that are listening out there, what’s one idea or one key…I hate the word takeaway, that’s so-quippy these days.
Lim Kim Pong: Use the word. Just use the word. Use the word. Just use it. Yeah.
Christy Davis: It just sounds so, I don’t know trendy. I don’t know. I’m not into trendy. But what’s something profound and meaningful that you’d like the listeners to leave with, to walk away with?
Li’er Wong: I would say never underestimate the power of conversation. A few words asked at the, the right moment can really shift a relationship. How people see themselves. How you maybe also personally see the world. And if I had to leave a tactical tip-we call it.
Christy Davis: I’m gonna, I’m gonna keep… Can I keep that one?
Li’er Wong: For, for conversation, sometimes we wanna just get to the essence of things, and I’ve realized that one of the more powerful questions I could use more is, “What are you not saying here?”And, and when you ask that and give the space for the person to, to answer, it helps to surface their fears and their needs, and people drop the corps speak, and get real.
Christy Davis: That’s really good.
Li’er Wong: So that’s, that’s something I’m trying to do more now in my conversations with not just at work, but actually even in personal life. My dad being so eloquent, that actually came from this question. Like, “Dad, what are you not saying?” Yeah. And, and he went on that, and I was like, “Wow.”
Christy Davis: Thank you for that…
Lim Kim Pong: Tactical tip.
Lim Kim Pong: Yes. I learned a- Like that… I learned a new word today, tactical tip. Yeah, that’s really good. I’m gonna try this tactical tip with my wife.
Christy Davis: Okay.
Lim Kim Pong: What are you not saying?
Li’er Wong: She may have a lot to say then. ‘Kim Pong, sit down!’
Christy Davis: Okay, let me know how that goes, and I’ll see if I take that home as me as well. Is it a good practice or not? It is a good practice or not.
Quickfire Round & Closing
Lim Kim Pong: Okay. We’re almost to the end of our show here, and with every guest, we want to send a guest off with a quick fire. So it’s a really simple one. basically it’s a one, two, three, four, five, six, seven questions really, really quickly. All right. Are you ready?
Li’er Wong: Am I just offering one word answer?
Lim Kim Pong: It has to be one word, or it has to be just… It, it could be one word, or it could be just some whatever, right?
Li’er Wong: I’ll try. I’ll try.
Lim Kim Pong: Let’s go. One thing that’s overrated.
Li’er Wong: Wow.
Lim Kim Pong: Come on.
Li’er Wong: Social media.
Lim Kim Pong: Very good. Coffee or tea?
Li’er Wong: Coffee.
Lim Kim Pong: Very good. One word people use to describe you.
Li’er Wong: High energy. Energy.
Lim Kim Pong: A habit you’re trying to build.
Li’er Wong: Riding my bicycle at East Coast Park.
Christy Davis: Nice one. That’s great.
Lim Kim Pong: Last thing that made you laugh.
Li’er Wong: This conversation.
Lim Kim Pong: Comfort food.
Li’er Wong: my gosh. I’ll, I’ll say chocolate for now.
Lim Kim Pong: lovely. And what’s one question you wish people asked more often?
Li’er Wong: What are you not saying?
Christy Davis: nice- that’s a good one… nicely wrapped up. That’s a good one.
Lim Kim Pong: Well, with that, Li’er, it’s been a pleasure having you on the show together with Christy and I. We wanna say thank you very much.
Christy Davis: Thanks so much.
Lim Kim Pong: And to all the listeners, thank you for your time that you spent with us today.
Christy Davis: Come back. Episode three is just around the corner.
Lim Kim Pong: Hey,Yep, absolutely. Very cool. So we thank you. Thank you so much.
Li’er Wong: Thank you both.
Lim Kim Pong: So with that, everything is conversation.
Christy Davis: Everything is conversation.